Elior Group and IBM have announced a strategic collaboration through the creation of an "Agentic AI & Data Factory" aimed at accelerating Elior Group's innovation, digital transformation, and operational performance. This partnership marks a significant step forward in the digital evolution of Elior Group, a global leader in contract catering and services for businesses and local authorities.
The collaboration seeks to leverage IBM's full services portfolio, particularly its expertise in data and artificial intelligence, to enhance Elior Group's operational processes and deliver innovative solutions to its customers. IBM will play a key role in deploying AI agents capable of autonomously processing and analysing large volumes of data to optimise the performance of Elior Group's diverse business units.
A cornerstone of this initiative is the establishment of an Agentic AI & Data Factory—a centralised platform designed to manage and orchestrate AI agents across Elior Group's international entities. This platform will be built to ensure flexibility and scalability, allowing seamless integration with existing systems and adaptation to each business unit's unique needs.
Boris Derichebourg, President of Elior and Derichebourg Multiservices, stated, "By collaborating with IBM, we are reaching a new milestone in our digital transformation. This initiative will enable us to harness the full potential of data and artificial intelligence to enhance our operational efficiency and offer ever more innovative, personalised services to our clients. It is a strategic leap forward that reaffirms our ambition to remain at the forefront of innovation."
In close cooperation with Elior Group's teams, IBM will also support the implementation of robust data governance and change management strategies to ensure the successful adoption of these technologies. Employee workshops and awareness sessions will be conducted to highlight the challenges and opportunities of AI and data, enabling teams to fully leverage the new capabilities.
This partnership underscores Elior Group's ongoing commitment to innovation and its leadership in the foodservice and related services sector. With IBM's cutting-edge technology and consulting expertise, Elior aims to deliver more efficient and tailored services to its clientele.
Alex Bauer, General Manager, IBM Consulting France, commented: "Agentic AI is a transformative technology that accelerates business operations, orchestrates complex workflows, and learns continuously from experience. IBM is honoured to bring its expertise and solutions to support Elior in achieving its operational transformation goals."
Together, Elior Group and IBM France are demonstrating their dedication to driving innovation, enhancing performance, and elevating customer satisfaction through advanced digital solutions.
