However, if it's a situation where you are offering a new assignment to your best performing employee then the whole focus would be on develop state. However, in both cases the next steps and delivery/review dates will be different and need to be agreed and accepted / closed between the discussing parties to ensure the what's, where's and the how's are discussed for the upcoming deliverables.

At the same time the use of Key Principles adds to the element of building trust factor. In the poor performance conversation while it's important for the manager to maintain the esteem, offering genuine empathy becomes a key. Lack of the same will create disrespect among the manager and subordinate.

By involving the employee in developing the improvement plan and offering to support or share his own experience will build the all-important authenticity between the two. On the contrary, while offering a new assignment the manager need not use empathy, but all the other four key principles in the right equation will ensure that both the parties are on the past of success faster.

Our research shows that a whopping 85 percent of frontline leaders don't clarify before moving on to discuss an issue. An alarming 94 percent of frontline leaders rely more on their own ideas, instead of involving the people closest to the work—their employees.

We all know of the eight forms of waste that are talked about under Lean manufacturing: Defects, Overproduction, Waiting, Non value added processing, Transportation, Inventory, Motion and Unused employee creativity. Poor ‘Workplace interactions' can create lot of wasted energies among teams and can touch each of the eight forms of waste in some form or the other.

Training the organisational workforce on improving the workplace interaction is becoming critical as this will help India Inc develop as a dominant global manufacturing hub. We all know that capital investment is important, but once should not forget that this capital is in the hands of the managers and team members and the millions of interactions that take place every day decide how this capital will be put to use. So let us all come together to fight with a common challenge of Poor ‘Workplace interactions'.

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The author is Member, Key Leadership Team, DDI India.